Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Yes, I do Custom and Personalized orders. I require at least 30 - 45 days to complete an order. I can do any woven or knitted items, in any colors you choose. Depending on the yarn used and time frame for item will determine the cost of each custom item. I will require 50% up front for item once we agree on the price and any other details, then I will send you detailed pictures of the item and once I receive the last 50% I will ship immediately.
Care instructions
I highly recommend you dry clean any of the items I make. These are of natural materials and will shrink. Most of what I use is 100% wool (unless otherwise specified). If you wash wool, and dry it, it will felt up and you will not have the same item you purchased.
Sizing details
Each item is a different size, I will post measurements for each item where applicable.